1.1. collects personal data and special information (PIN) from the client profiles of its website, but only with the voluntary consent of the Member or Client for the following purposes:

Confirmation, delivery and invoicing of a placed order
Refusal of orders and other problems of any nature related to an order or contract for purchased products or services.
Providing access to services;
Send Brochures and/ or Notifications only electronically;
Contact with a Member or Client with his/her voluntary consent;
Contact related to:
Customer service;
Statistical goals.
1.2. may, without the consent of the Client or the Member, collect other data (IP address, time of visit, place from which the Website is accessed, name and version of the web browser, operating system, including other parameters) provided by the web browser, through which the access to The website can be used by to improve the Services provided to Clients and Members or for statistical purposes; except in cases where the provisions of the Document are violated, if the actions of the Member /Client are detrimental to the interests or inflicts any be harmed to and/ or to third parties with whom has a contract for joint activity or any services at that time.

1.3. The Client has the right to oppose the collection of personal information and to request its deletion, thus he/she withdraws his consent to the Document and waives any rights described therein, without any further obligation by either party to the other and/or without any to be liable by the parties for any damage to the other, but only in compliance with the provision of Art. 2.8.

1.4. In order to exercise his rights under Art. 6.3. The Client or the Member shall contact through the contact options described on the Website at that time.

1.5. Using the templates of the Website, the Client or the Member has the right to change the data initially provided by him in order to declare a change, if such has been made.

1.6.’s privacy policy is based only on information that is voluntarily provided by a Client or Member only on the Website. is not responsible for the Privacy Policy practiced and implemented by third parties, which can be reached through any Internet links outside the Website.

1.7. undertakes to use the collected data only in accordance with the stated purposes and not to entrust, sell, rent, license, transfer, etc. its database containing personal and special information about the Member/Client to third parties who are not bound

1.8. Except in cases where the transfer/access/examination/ other is required by authorized authorities in the cases provided for by imperative rules of law in force at the time of occurrence of the event.

1.9. guarantees that the User’s personal data collected through the contact form will be used only until the problem to which the communication relates is resolved, after which the personal data will remain only as statistical information.

1.10. is not responsible for any malfunctions that may jeopardise the security of the server storing the database containing personal information.

II. Internet Sales Policy
2.1. Access to Services

2.1.1. Access to services is allowed to any Member who has created an Account.
2.1.2. In order to allow access to Services, the Member must accept the requirements of this Document.
2.1.3. may restrict access to Services of a Customer in view of its previous behavior.
2.1.4. Each Client/Member can have only one Profile on the Website.
2.1.5. In case of identification of situations described by t. 2.1.4. under the Document, reserves the right to terminate or restrict access to Client’s Services.
2.2. Products & Services

2.2.1. may publish on the website information about products, services, including promotions made by it or by third parties with which has concluded a contract for joint activity or for any services in a certain period and according to the warehouse Stocks.
2.2.2. Products and/or services purchased through the Website are intended solely for personal use by the Client
2.2.3. may limit the ability to purchase available products or services at any time for one or more Customers.
2.2.4. All prices related to presented products or services are in Bulgarian leva (BGN) or Euro (EURO) and include Value Added Tax (VAT).
2.2.5. Prices displayed on the website and crossed out with a line indicate the price recommended by the manufacturer for sale in stores and other outlets where discounts are not applied. These prices are informative and have no legal value.
2.2.6. Billing of purchased products or coupons (vouchers) is only in Bulgarian leva (BGN) or Euro (EURO).
2.2.7. All information used to describe products and on the website (text/ static/dynamic images/multimedia presentations/others) do not constitute contractual obligations for, but are only a way of presentation.
2.2.8. When presenting products, reserves the right to use other products (accessories and others), which may not be included in the price of the product.
2.3. Validity of the proposal

2.3.1. reserves the right to change prices for available products and/or services without notifying the Member or Client in advance.
2.3.2. The price of products and services is that from the time of the order within the stock.
2.3.3. The price of promotional products and services is that from the time of the order within the stock and/or during the promotional period, if specified.
2.3.4. The purchase price of products or services may not be changed after placing the order, except with the agreement of both parties.
2.3.5. The price of purchase of products and/or services under contract according to Art. 2.6.3. of the Document cannot be modified.
2.3.6. The Customer may opt out of the products and/or services purchased by contract by reference to item. 2.9.
2.4. Order via the Internet

2.4.1. The Customer can order the products offered at any time only through the website.
2.4.2. By completing his/her order, the Customer agrees that all information required for the purchase process is correct and complete at the time of placing the order, also called in the Document – executed order.
2.4.3. By completing his/her order, the Client agrees that can contact him through all available funds or approved by in connection with the following situations: Confirmation of the availability and quantity of products purchased by the Customer. Confirmation of the value of the order made, in conjunction with Art., including, depending on the situation, for other value-added services (e.g. delivery, etc.) Reconciliation of the terms of delivery of products.
2.4.4. may unilaterally terminate an order made by a Customer by notifying it in advance without any further obligations for either party and without any party liable for damages in the following cases: the information provided by the Client on the Website is incomplete and/or invalid; actions of the Client on the Website may inflict/harm by any kind on and/or its partners; if two consecutive customer orders have not been completed with success. for no reason whatsoever.
2.4.5. The Customer may withdraw from the order when or a third party contacts him/her in view of the hypotheses under Art. 2.4.3.
2.4.6. After the Customer confirms the amount of the order or informs the Client about the validity of the order, it shall be subject to the terms and terms of the Distance Sales Agreements, as set out in the current Bulgarian legislation.
2.4.7. The details of the order, including but not limited to the time required for delivery, are not a contractual obligation for, and no party is liable for damage caused by the delivery to any of the parties.
2.4.8. If the Client changes his/her personal information through the templates available on the Internet page, all existing contracts in force at that time shall remain in force with the data provided by the Client before the change.
2.5. Order by phone

2.5.1. Customer/Member can place an order by phone- +359 885666647
2.6. Contract and performance

2.6.1. will apply in the parcel to the Client all necessary documents that certify the products/services purchased by the Client.
2.6.2. will inform the Client about the status in which the contract or order is located.
2.6.3. It is considered that have fulfilled all their obligations under a contract, to which documents certifying the products purchased by the Client by have been added.
2.7. Delivery and provision of electronic access

2.7.1. The client has only one method of delivery for the purchased products/services, through a company chosen by for express courier services or through provided electronic access by
2.7.2. Delivery time is up to 3 working days from receipt of the order. If the product cannot be delivered, undertakes to inform the Customer about this.
2.8. Quality and Guarantee

2.8.1. All products have a 7-day warranty from the day of delivery. This means that the guarantee of the products offered by is the same as offered by the suppliers of
2.8.2. does not guarantee the availability of any product/service that can be purchased from the website.

2.9. Return products
2.9.1. Customer of can return the purchased products according to the contractual relationship in the following situations: The parcel has serious violations of its physical integrity, its packaging and its contents; Products are delivered or invoiced incorrectly; Products have factory defects. The customer ordered the wrong product sizes. The User has the right, without due compensation or penalty and without giving any reason, to withdraw from the concluded contract remotely within 7 working days in accordance with the legislation of the Republic of Bulgaria. In this case, the Customer is liable only for the direct costs of returning the products.
2.9.2. The Client is obliged to inform about his/her intention to return the purchased products by any means of written communication (e-mail, fax or other) within 7 working days after receiving the products and/or services, if he takes advantage of his/her right under Art.
2.9.3. Customer who notifications in agreement with Art. 2.9.2 is responsible for returning the products in question to no later than 10 days from the submission of the notice, otherwise will consider the return request invalid and not producing any legal action.
2.9.4. Customer of cannot return a product purchased on a contractual basis and/ or make claims for damages or compensation in the following situations: for replacing a purchased product with another with different characteristics or a different type of product, except in the cases described in Art. ; request for return caused by any situation relating to Art. 2.9.1. is submitted within a period exceeding the 7 working days provided for in Art. from the working day following the date of conclusion of the contract. In case of return of a product due to one of the specified in Art. 2.9.1. reasons and the returned product is not in the condition in which it was delivered (in the original packaging with all labels attached and all accompanying documents). reserves the right not to accept back products which, due to their nature, cannot be returned or are subject to perishable spoilage.
2.9.5. In case of refund of the product value, this will be done within 30 days after confirmation of the return.
2.9.6. In the case of replacing a product with an identical one according to Art., the replacement will be made according to the conditions and limitations of an ordinary order.
2.9.7. In case the Customer returns a product in accordance with Article, but does not have an identical product to replace it, undertakes to pay the customer the value of the product in accordance with Art. 3.9.5.
2.9.8. The cost of additional services, including but not limited to the delivery of products, shall be paid by the Customer.
2.9.9. In all cases, the costs for return, re-dispatch are at the expense of the Client, except for cases from,,, in which will bear the delivery costs.
III. Misuse of personal data
3.1. does not require from its Clients or Users through any communication means (e-mail/telephone/SMS/others) confidential information, bank accounts/bank card details or personal passwords.

3.2. Exception to Art. 3.1. are only cases where an item has been returned by a customer and the amount has to be refunded.

3.3. The Customer (only and exclusively) is fully responsible for sharing confidential information with third parties.

3.4. assumes no liability whatsoever if a Client is brought by third parties who represent themselves as representatives of the interests of

3.5. The Client undertakes to inform in the presence of such attempts using the available contact forms.

3.6. does not distribute unsolicited commercial communications within the meaning of the Electronic Commerce Act. Any Client who has explicitly provided an e-mail address on the Website may choose the deactivation of the client profile corresponding to this e-mail address.
3.7. Contacts made by through means of remote communication (e.g. e-mail) contain complete and consistent information about the sender and links to it at the time of sending.

3.8. The following objectives, whether or not achieved, will be considered as an attempt to mislead the Website/the Content and/ or and appropriate legal measures will be taken against this or those who have attempted or achieved the following objective (s):

3.8.1. access to any type of data about another Client using a Profile or other method;
3.8.2. change or other modification of the content of the Website or Content sent in any way by to its Clients;
3.8.3. affecting the operation of the server/servers of the Website;
3.8.4. accessing or sharing with third parties who do not have a properly received right to Content sent in any way by to Clients when the recipient of the content is not its legitimate recipient.
IV. Liability
4.1. is not responsible for any natural or legal person using the Content.

4.2. shall not be liable for any damages (direct, indirect, incidental or not/ others) arising out of use or inability to use information regarding the type of content presented on the Website or for any errors or omissions in the Content, that can lead to harm.

4.3. If a Member or Client considers that Content sent in any way by infringes copyright or other right he/she may contact through the available contact details so that can make an informed decision.

4.4. does not guarantee a Member or Client access to the Website or Services and does not authorise any downloading or partial or complete modification, reproduction of Content, partially or completely, to copy or use Content in any other way or transfer content to third parties, to which he his/or has acquired /access under the terms of this Document without the express written permission of

4.5. is not responsible for the Content, quality or type of other websites reached via Internet links from the content of the Website, regardless of the type of links. Responsibility for these websites is fully assumed by their owners.

4.6. shall not bear any responsibility in case of use of websites and/or content sent to a Member or Client by any means (electronic, telephone, other), via websites, e-mail or employees of, where the use of the Content may harm or generates any damages to the Member/Client and/ or third parties bound.
4.7. does not offer any direct or indirect guarantees that:

4.7.1. the service will meet the requirements of the Client;
4.7.2. the service will be unviolated, secure and without any errors.
4.7.3.the products or services received free of charge or purchased from the Website will satisfy the requirements or expectations of the Client.
4.8. Operators, managers and/or owners of the Website are not liable in any way for damages resulting from, but not restrictive to, acquisitions, special offers, promotions, professional promotions or other type of link/transaction/ cooperation/other that may occurs between a Client or Member and any of those who directly or indirectly advertise using the Website.

V. Force majeure
5.1. Except where expressly stated otherwise, any party to a contract that is still in force shall not be liable for non-performance, in part or in whole and/ or in cases where the obligations are outside the terms of the contract, in the event that the failure to fulfil the obligations has occurred as a result of of force majeure.

5.2. The Party or its legal representative who invokes force majeure must immediately and comprehensively notify the other Party of the event and take measures to prevent it in order to limit its consequences.

5.3. The party or its legal representative referring to the event described above shall be released from liability only if the event that has occurred prevents it from executing the contract in good faith.

5.4. If, within 15 days from the time of occurrence of the event, it cannot be overcome, either party shall have the right to request the other termination of the contract without either party being liable for damages.

5.5. The party that invokes force majeure must prove its inability to fulfil its obligations within 30 days from the time of occurrence of the event, but only within the framework of Article 5.3.

VI. Litigation
6.1. By using/visiting/browsing/other of any Content sent by to its Members/Clients, accessible and/or delivered in any way (electronical/telephone/ other), the person agrees to these Terms and Conditions.

6.2. Any disputes in connection with these Terms and Conditions, which may occur between Member/Client and, will be resolved by mutual agreement.

6.3. is not liable for any damages, lost profits, expenses, claims or other liabilities if they have occurred in non-compliance with these Terms and Conditions.

6.4. Any disputes (excluding Art. 6.2.), which may occur between a Member and or its business partners will be decided by mutual agreement. If this is not possible, they will be referred to the competent Bulgarian court in accordance with the Bulgarian legislation.

6.5. If any of the conditions or provisions mentioned above is or is found to be invalid or invalid for any reason, this will not affect the validity of the other provisions.

6.6. The document has been prepared and will be interpreted in accordance with Bulgarian law.

VII. Final provisions
7.1. reserves the right to make changes to these Terms and Conditions and any changes to the Website, its structure and the Services, including changes that would affect the Website and/ or its content without prior notice to Members or Clients.

7.2. is not responsible for any errors that may occur on the Website for any reason, including those caused by changes, settings, others not made by the administrator of the Website.

7.3. reserves the right to publish advertising banners of any kind and/or links on any part of the website, in accordance with the current legislation.

VIII. Feedback
8.1. If you have any questions or suggestions about, please contact us by phone (+359)885666647 Monday to Saturday between 10:30 and 19:00, or by e-mail:

8.2. Any comments, questions, opinions, ideas, suggestions or others concerning the website, its functionality or improvements, will remain the property of Vanelli Ltd.

Vanelli Ltd

Orlovets 1 Str., Plovdiv


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